Privacy Policy

Last updated: 14/11/2025
Business Name: Kaizen QI
Website: Kaizenqi.co.uk
Data Controller: Jonathan Clarke (referred to as “we”, “us”, or “our”)
Location: United Kingdom

We are committed to protecting your personal information and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following information when you use our website:

1.1 Information you provide directly

Through our website forms, we collect:

• Name

• Email address

• Any information you include in your message or enquiry

This information is sent via email to the website administrator.

1.2 Automatically collected information (Wix Analytics)

Our website is built on the Wix platform, which automatically collects certain data for analytics and performance purposes. This may include:

• IP address

• Device and browser information

• Pages viewed and browsing actions

• Session duration and referring website

• General location (region or city)

This data helps us understand how visitors use our website so we can improve user experience.

Wix may store data on servers located outside the UK, but ensures compliance with international data transfer requirements under the UK GDPR.

1.3 Cookies

Our website uses cookies and similar technologies provided by Wix for:

• Site performance and security

• Analytics and traffic measurement

You can manage cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To respond to enquiries

• To reply to your message

• To provide information about our coaching services

2.2 To operate and improve our website

• To monitor website usage

• To improve performance, security, and user experience

2.3 Legal basis for processing

We rely on the following legal bases:

• Legitimate Interests – responding to enquiries and managing our website

• Consent – for non-essential cookies (where applicable)

• Legal Obligation – if we need to comply with legal requirements

We do not use your data for automated decision-making or profiling.

3. Sharing Your Information

We only share your personal data with:

• Wix, as our website hosting and analytics provider

• Email service providers, to receive your form submissions

We do not sell, rent, or trade your information with any third parties.

Wix may process data in other countries but provides appropriate safeguards consistent with UK GDPR requirements.

4. Data Retention

We keep your personal information only for as long as necessary to fulfil the purpose it was collected for, including:

• Enquiries: kept for up to 12 months unless you become a client

• Analytics data: retained according to Wix’s data retention policies

You can request deletion of your data at any time (see section 6).

5. Security

We take reasonable steps to protect your information, including:

• Secure Wix hosting

• Encrypted connections (HTTPS)

• Password-protected inbox for form submissions

However, no online system is fully risk-free, and we cannot guarantee absolute security.

6. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Object to processing

• Restrict processing in certain circumstances

• Data portability (receive a copy of your data)

To exercise any of these rights, contact us using the details below.

If you have concerns about how we use your data, you can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk